Returns Policy

Returns Policy

At My Cheap Store, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help! Please read our return and refund guidelines below.

Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery.
  • The product must be unused, in its original packaging, and in the same condition you received it.
  • Certain items, such as custom-made or perishable goods, may not be eligible for returns (see below).

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items.
  • Perishable goods (e.g., food, plants).
  • Intimate or sanitary products (e.g., pet grooming tools once used).
  • Gift cards.

How to Initiate a Return

  1. Contact Us: Email us at mycheapstore01@gmail.com with your order number and reason for return.
  2. Wait for Approval: Our team will review your request and provide you with further instructions, including a return shipping address.
  3. Ship the Item: Once approved, ship the item back to us in its original packaging. We recommend using a trackable shipping method to ensure your package reaches us safely.

Who Pays for Return Shipping?

  • If the return is due to our error (e.g., damaged, defective, or incorrect item), we’ll cover the return shipping costs.
  • For other reasons (e.g., changed mind or wrong size ordered), the customer is responsible for return shipping fees.

Refunds

Once we receive and inspect your returned item, we will:

  1. Notify you via email.
  2. Process your refund within 5-10 business days to your original payment method.

Please note: Shipping fees (if applicable) are non-refundable unless the return is due to our mistake.

Exchanges

Need a different size, color, or product?

  • Contact us at mycheapstore01@gmail.com to arrange an exchange. Exchanges are subject to stock availability.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Email us immediately at mycheapstore01@gmail.com with photos of the issue and your order details.
  • We will resolve the issue promptly by offering a replacement or refund.

Contact Us

Have questions about our returns policy? Contact us anytime at mycheapstore01@gmail.com. We’re here to help!

Thank you for shopping at My Cheap Store. We value your trust and aim to provide the best shopping experience possible.