Return Policy

Effective Date: December 25, 2024

At Pawfect Supplies, we want you to be completely satisfied with your purchase. If you're not satisfied with your order, please review our return policy below for instructions on how to return items.

1. Return Eligibility

  • We accept returns on unused and unopened products within 30 days from the date of delivery.
  • To be eligible for a return, the item must be in its original, unused condition, with all packaging intact.
  • Certain products, such as perishable items, personalized products, or items that have been opened or used, may not be eligible for return. Please check the product description to see if your item qualifies.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at mycheapstore01@gmail.com within 30 days of receiving your order.
  • Provide the following information in your email:
  • Once we receive your return request, we will provide you with a Return Authorization Number and instructions on how to send the item back to us.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., defective product or wrong item shipped).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds

  • Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to an error on our part (such as receiving a damaged or incorrect item).
  • If you used a discount code or promotion when placing your order, the refund will be for the amount paid after the discount.

5. Exchanges

  • We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order for the item you desire.

6. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact us within 7 days of receiving your order.
  • We may ask for photos of the damaged or defective product to process your return or provide a replacement.
  • If the item is confirmed to be damaged or defective, we will provide a prepaid return label and issue a full refund or send a replacement at no additional cost.

7. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods, such as pet food or treats
  • Personalized or customized items
  • Opened or used products (such as pet toys or grooming products)

8. Lost or Undeliverable Returns

If your return is lost or delayed in transit, please contact the shipping carrier directly. We are not responsible for returns that are lost or damaged while being shipped back to us.

9. Changes to the Return Policy

Pawfect Supplies reserves the right to update or modify this Return Policy at any time. Any changes will be posted on this page and will take effect immediately.

If you have any further questions or need assistance with a return, please feel free to contact us at mycheapstore01@gmail.com.